Kodakara Grama Panchayat became the first in the state to achieve 100% property tax collection in a single ward (Ward 7) during the 2026-27 financial year.
Grievance Redressal

Major Grievance Redressal Mechanisms

⚖️ 1. Local Self Government Ombudsman

OMBUDSMAN FOR LSGIS

A higher judicial mechanism for submitting complaints regarding corruption, irregularities, abuse of power, and dereliction of duty by elected representatives or officials of Local Self Government Institutions. The head of this institution is a person holding the status of a High Court Judge.

🏛️ 2. Local Self Government Tribunal

LSGI TRIBUNAL

A judicial forum for filing appeals against decisions and orders issued by the Panchayat Committee or Secretary, including denial of licenses and cancellation of building permits. The headquarters is located in Thiruvananthapuram.

💻 3. Chief Minister's Portal

CMO PORTAL

Delays or other difficulties experienced in Panchayat services can be brought directly to the attention of the Chief Minister online. Complaints submitted through cmo.kerala.gov.in are required to be resolved by officials within the stipulated time frame.

📱 4. K-SMART Portal

K-SMART CITIZEN PORTAL

The integrated online single-window platform of the Local Self Government Department. Citizens can submit complaints related to Panchayat services online without visiting the Panchayat Office and can also track the real-time status of their complaints.

🔍 5. Vigilance Department

VACB

Complaints can be submitted directly to the Vigilance and Anti-Corruption Bureau regarding bribery demands, large-scale financial irregularities, or misappropriation of government funds in Panchayat offices.

Hierarchy for Submitting Complaints

 

📌 First Level

Panchayat Level

Panchayat Secretary / President / 

Grievance Redressal Committee

 

📌 Second Level

District Level

             Joint Director / Deputy Director (LSGD)

 

     📌 Third Level

           Legal Level

             Ombudsman / Tribunal